成立CS（客户满意）部队。〜生产的自动化支持等，以泰国为基地，支持东盟各国的制造业！（上篇）

10/02/2022

中村亮太

总经理

▲ 从往常的YNII-café换个地方，在YN2-TECH办公室门口拍摄

你好。我是YN2-TECH的中村。
本公司是在泰国全方位支援制造业企业的公司。

自2020年4月本公司的报道首次刊登以来，已经过了6个月。
“一起开发吧”“想挑战○○”等，有很多客户咨询和案件。案件的地域也各不相同，涉及印度、墨西哥、南非、马来西亚、越南、阿联酋等地。

员工人数也扩大到了45名，平均年龄也在30岁出头，成长为一家非常有气势的公司。得到了比客户更多的机会，每天都在奋斗。
另一方面，随着案件的增加，我觉得顾客有未充分跟进的部分。关于售后服务也在全力以赴，但今后在事业扩大的基础上，售后服务的应对速度和质量可能会变慢。

在这种情况下，本公司决定在工程师、设计部队之外另设CS部队。

什么是YN2-TECH的CS（客户满意）部队？

CS是指客户满意（顾客满意）。聘请CS专职的日本技术人员，与从公司内部各部门收集的泰国员工一起，致力于顾客的跟进。
YN2-TECH在无工厂（※本公司没有工厂）进行生产，所以为了展现本公司的特长，不依赖别人，重视自己进行概念起草、试制、要素零部件选定、最终调整，进行自我调整后发货的思想。

こ如此以来就可以做出快速应对。
如果采取了以上行动，即使有什么问题等时也能马上应对。

▲ 本公司使用的机床

YN2-TECH是贴近客户的公司

在泰国的制造业现场，考虑推进生产自动化的客户感觉都很为难。
其理由有“想构想，但没有时间”、“预算不足”、“人才不足”等。派驻泰国的生产技术和负责开发的日本负责人还需要进行工厂管理、生产管理、向日本总公司的报告业务等，业务过多。

受COVID-19的影响，生产等下降，业务并非空闲，而是要进行生产调整、工厂生产线停止运转的判断、员工人数等各种判断。

进军中国的企业相继开始向越南等地转移，制造价廉物美的产品，泰国要求附加值更高的产品，另外，我想会被要求与柬埔寨、老挝、缅甸、菲律宾等周边国家有所差别。

因此，泰国的企业工厂有“想更加自动化”、“想更加简化开发工序”、“想推进DX（数字化转型）”、“想IOT化”等烦恼。

本公司希望能够成为拥有这种烦恼的派驻人员各位的依靠。

另外，我们的目标是成为能够得到泰国人信赖的公司，使其认为“使用YN2-TECH就没问题了”。

给人一种像影武者和忍者一样，在一旁支持顾客的印象。

同时，我们认为售后服务、保养、维护、投诉应对、故障应对也很重要。

因为要进攻，所以必须遵守。

▶︎ 因为要进攻，所以必须遵守。

▲ 也致力于营造便于工作人员工作的办公室环境。山下先生参加曼谷30多岁经营者座谈会的设计和施工（TATTAYA SEKKEI COMPANY LIMITED）

对YN2-TECH的3D解决方案&TEXTILE技术、3D打印机、外观检查装置、3D扫描仪感兴趣的人，请通过以下表格进行咨询。

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