Due to the influence of the corona pandemic, the use of online tools in business is becoming commonplace. However, there are still few achievements in the industry that have completed everything from equipment design to installation and after-sales support online.
In this article, we will introduce the online remote project to deliver and install equipment manufactured in Thailand to a customer’s factory in India, carried out by YN2-TECH (THAILAND) CO., LTD. (hereinafter YN2) and COSMO INSTRUMENTS INDIA PVT. LTD. (hereinafter Cosmo India), the Indian subsidiary of COSMO INSTRUMENTS CO., LTD.
The project started in 2019. The equipment delivered by YN2 in Thailand which led to further request to also be delivered to the customer's Indian factory. In the midst of the production, Thailand entered a full-scale lockdown. Overseas traveling had become difficult. The search for a partner was difficult, as we could not find a company supplier who could not only accompany us to India, but also undertake the assembly of equipment that was not their own product. It was under these difficult circumstances that Mr. Nishimura of Cosmo Instruments reached out to YN2.
Cosmo India is headquartered in Gurgaon, the hub of the Japanese-affiliated manufacturing industry, and this year marks the company's 15th anniversary in India. In addition to sales and support of leak tester-related equipment for the Indian market, the company provides one-stop services from design to installation of non-processing equipment (e.g., inspection instruments). Of the 65 employees, about half are engineers. The company is able to assemble equipment that is not their own in-house product because of its high technical level.
Mr. Nishimura had experienced launching the Indian subsidiary before he was stationed in Thailand, and he is still holding a key position in the Indian subsidiary. The various conditions and directions of the two companies matched, and this tie-up was realized.
As a result, the assembly of equipment amounting to approximately 40 sets and 3 lines was completed.
In this project, all of the following were completed online.
・ Business discussions
・ Quotation submission
・ Equipment use confirmation, drawing approval
・ Equipment progress report
・ Pre-shipment inspection audit
・ On-site start-up
・ Mechanical equipment instruction
・ Equipment adjustment
・ Acceptance
For several months, we connected the sites in Thailand and India online day and night, and carry out assembly adjustment and engineer training. In particular, it was Mr. Sandeep of Cosmo India who acted as a local link. This project was made possible because of the cooperation and trust between YN2 and Cosmo India.
COSMO Mr.NiShimura: As the Indian market expands, we have received many requests to deliver equipment manufactured in Thailand to India, but in many cases the work is left to the local company, and it is rare that a project is completed to the satisfaction of all involved, as was the case here. One of the factors that contributed to the success of the project was that YN2 was very quick in making decisions when problems occurred and responded well. The speed of progress was comparable to that before Corona, and I think this is the first time we were able to make good use of online tools to proceed smoothly.
COSMO Mr.Sandeep: We have experienced many projects with overseas subsidiaries in the past, but this was the first time that a trading company was so attentive in providing support. Because of the sincerity with which they handled the project, the on-site engineers have a strong sense of enthusiasm and trust in YN2, and they want to continue working with us on future projects.
This trust and achievement built online has led to the next business stage. The tremendous trust from Mr. Nishimura and the rest of the Cosmo India team is the very proof that YN2's business policy of "Connecting People to People" has materialized.
▶Vol.2 Online x physical sales that flexibly respond to customer needsOffice
Tel: +66(0)2-1361353~4
Parin Kimnarak (Peung)
Mobile: +66(0)95-950-5538
Email: peung@yn2.co.th