''Our mission is to provide high-quality service!'' Cosmowave’s recommended products and episodes of solving customer’s problems! 【Leak test machine】

24/10/2019

SAMURAI ASIA Editorial Department

Focusing on service is the policy of Cosmowave who sells air leak testers in Thailand. This time we will have Mr. Winai, General Manager, and Mr. Sopon, Sales & Service Manager, talk about an impressive episode of solving problems and recommended products.

COSMOWAVE TECHNOLOGY

(Left) and Mr. Sopon Betset, Sales & Service Manager (Right)

Q：Thank you for your time today. At first, could you let us know what you actually do?

Mr. Winai: My job is to control the entire company as GM. Sometimes I visit customers, too.

Mr. Sopon: In addition to selling products in general, I also provide the training how to operate the testers. Visiting sites and solving customer’s problems are also my jobs.

Proposing the solutions for the demands related to leak tests, based on their abundant experience in Thailand

Q：What is the common problems that customers have? How do you solve them?

Mr. Winai: There are many customers who do not understand the correct way of operating the instruments, so I try to explain operations clearly.

Mr. Sopon: There is no problem on the features of the instruments, but I get many questions about specifications and functions suitable for the usage.

Mr. Winai: We have had lot of experience almost 20 years since we started business and kept a good relationship with our parent company in Japan, Cosmo, which helps us to give our customers the best support. Based on our long experience, we propose the solution to customers, exchanging and sharing the information with the partner.

บริษัท COSMOWAVE TECHNOLOGY

The products which have been fixed

If there is a customer having trouble, we will rush to them first. Establishing trusting relationships

Ｑ：Is there any impressive experience or episodes from the establishment of Cosmowave Technology until now that you can share with us?

Mr. Winai: We received damage by a heavy flood in 2011. Not only us, but also customers in Ayutthaya province and Pathumthani province were also damaged, and all the instruments and facilities they were using were submerged. After the water level decreased, we fixed some of them in our factory and some at the customer’s sites. We set up a temporary camp for repair work and moved some facilities out of the water by human power.

Mr. Sopon: Back then, hundreds of instruments were waiting to be repaired so we had to work on the weekdays and weekends also. Normally it takes us 2-3 months to fix a machine, but at that time we reduced it to 1-2 months, and we charged the customers much less repair expense than usual.

Mr. Winai：Anyway we focused on fixing products before talking about how much it would cost because the customers were in trouble.

Ｑ：That is such a hard episode. But your effort back then lead to the customer’s trust, didn’t it?

Mr.Winai: I believe that solving customer’s problems is our duty. We managed to get through the damage by the flood and many years have passed since then, but the customers still remember well about that time.

Cosmowave recommends evolved air leak testers and automatic analysis system of sounds and vibrations!

Ｑ：Could you tell us about a new product next?

Mr. Sopon: We launched a new model of Air Leak, LS-R902, replacing the current model LS-R902. Temperature compensation feature was newly added. By adopting a touch panel, it can deal with multiple languages such as English, Chinese, Korean, German, Spanish and Portuguese with a simple operation. It comes with a USB port on the front panel to ease data management and test accuracy has also improved.

Air Leak Tester รุ่น LSR902

Differential pressure Decay Air Leak Tester LSR902

Mr. Sopon: We also would like to recommend the waveform analysis system “Movelet”, which detects sounds and vibrations with a signal analysis system. It is a relatively new product with only a few years have passed since we started selling it, but it is well received by customers.

Movelet

Photo: Movelet

Thank you for your time today! Cosmowave who acquires high reliability from customers thorough their service activities in addition to the quality products, such as high-performance test instruments and the analysis system. We anticipate their further progress in the changing manufacturing industry in Thailand.

Inquiry Form

Please feel free to contact us from the form as below.

We accept by phone and email.

Name Required

Company Name

Phone number

Email Required

Message Required

KOA-SHA (THAILAND) (hereinafter referred to as the "Company" or "We"), in the variety of services provided by the Company (hereinafter referred to as the "Services"), established the following privacy policy (hereinafter referred to as the "Policy").

Definition of Personal Information: The term "Personal Information" as used in this Policy, means information about a living individual which can identify the specific individual, including name, date of birth, and other descriptions (including other information that can be easily matched to identify a specific individual).

Acquisition of Personal Information: We acquire personal information by legally fair means.

Use of Personal Information

The Company shall use personal information for the purpose of business as necessary within the scope of the following.

To deliver optimized information to the individual user of the Service.
To help improve the quality of the Service by statistical analysis.
In response to inquiry in regard to the Service.
To conduct questionnaires regarding the Service.
To send information regarding campaigns and new products by the Company.
Other purposes associated with the abovementioned purposes of use.

About cookies: The Company makes use of cookies on the Service website. In addition, cookies may be used in a portion of the advertising system. A cookie is a small amount of data regarding usage history that is sent to your browser from a website’s server and is stored on the user’s hard drive. If the user prefers the Company not to make use of cookies, the user can set their browser to reject cookies. However, if the cookies are rejected, there is a possibility that the use of the Service on the website will be affected.

Provision of Information to Third Parties

The Company will not provide personal information to any third party without obtaining prior consent by the individual concerned, except as required by applicable laws and regulations.

In addition, the Company may access personal information and disclose it to third parties in the following cases.

Under Prior Consent of the Individual User Concerned
When the disclosure of personal information is required by law or judicial court, judicial orders, decisions and instructions based on laws and regulations of government agencies.
When reasonable measures are necessary to defend the rights or property of the Company.
When the disclosure of personal information is necessary to protect the lives, bodies or property of the Company, user(s), or public, and it is difficult to obtain the individual’s consent at the time.
When cooperation is necessary with a national or local government organization, or a business operator entrusted by such an organization in executing affairs under laws and regulations, and in which obtaining the consent of the user(s) is likely to impede the execution of the affairs.
In statistical data in which the disclosure or provision does not identify the user’s identity.

Management of Personal Information

The Company will maintain the accuracy of personal information and manage it safely.
The Company will take appropriate security measures to prevent the loss, destruction, tampering or leakage of personal information.
The Company will take precautionary measures against the loss, destruction, tampering, and leakage of personal information through appropriate system maintenance of the operating system and education of employees.

Request for Notification, Disclosure, Correction, Suspension of Use of Personal Information

In the case the Company receives request from the individual user regarding the disclosure, correction, addition, deletion, suspension of use, or erasure of personal information, stoppage of use by a third party or notification of use, after confirmation that the requester is the individual user, the Company will respond without delay in accordance with the Personal Data Protection Act.

Note that in the case that the request does not meet the requirements stipulated by the Personal Data Protection Act, or the reason to reject such request is permitted by the Personal Data Protection Act or other laws and regulations, the request may not be fulfilled.

In addition, there is no payment required or fees associated with the request for disclosure by the individual user. However, the cost of communication from the individual user to the Company, transportation expenses, and expenses associated with the preparation of materials for the purposes of individual identification will be the responsibility of the individual user.

Revision of Privacy Policy: The Company will review the operational status of the handling of personal information and make efforts for continuous improvement, and may change the Policy as necessary. After such changes to the Policy, the Policy will be published on the Company’s website.