Our advantage is the staff who always put in their best effort to improve the technology! We provide Cosmo instruments products and after-sales service in Thailand and ASEAN countries.

09/03/2020

SAMURAI ASIA Editorial Department

Cosmo Wave Technology is a Thai subsidiary of Cosmo Instruments Co., Ltd. in Japan. Ever since its establishment in 2001, it has been developing and selling air leak testers for a long time and has earned its trust in Thailand. Its high-performance, high-quality products and talented staff are the reason why the company has gained trust from customers. Let us introduce the company's staff and service structure, along with a video interview.

It provides Cosmo instruments products and services in Thailand and ASEAN countries, with enhancing technical skills through regular training

COSMOWAVE TECHNOLOGY

Mr. Winai Chaiket (Director)

Director, Mr. Winai is in charge of overall management, including sales, service and training, at each site in Southeast Asia, such as Thailand, Malaysia, Indonesia, and Vietnam. "Our customers are mainly automotive-related companies, which account for about 80% of the total. In addition, others such as medical equipment, electrical and electronic equipment-related companies, etc. are also users of our products and services." (Mr. Winai)

Mr. Winai further describes the strengths of the staff. He says, "The company has an experienced Japanese technical trainer who regularly performs training of equipment assembly and others to the staff." Then the staff who have completed the basics of the training will apply for a certificate from Japan.

Training

▲A shot from technical training

Not only does the company import and sell Cosmo Instruments products from Japan in Thailand, but it also assembles equipment locally in Thailand under the same standards as Japan. The company’s structure has led to a high level of knowledge and understanding of the products by the staff and a system to serve customers with detailed service.

In case of breakdown, a temporary replacement with a demonstration machine is provided! Perfect service system (repair, maintenance, calibration)

breakdown, a temporary replacement with a demonstration machine is provided

Mr. Chaisak Wangsnam (Service Engineer)

Service engineer, Mr. Chaisak is in charge of product repair, maintenance, and calibration services. In case of an emergency because of a product breakdown, the company rents out demonstration machines to customers. By exchanging a demonstration machine with a product that is broken down, customers can avoid stopping operations.

Mr. Chaisak also says, "Calibration is usually performed in our lab, but in case it is difficult to bring in products, calibration can be performed by visiting the customer's site." Calibration is provided once a year as an after-sales service. For customers to use the product comfortably after purchasing, the company is prepared with the perfect after-sales service system.

Ready to respond to any questions and requests about products

COSMOWAVE TECHNOLOGY

Ms. Aon Auksornnium (Administration Manager)

Administration Manager, Ms. Aon handles customer inquiries about products. She also manages inventory and oversees contacting and coordination with Japan (Cosmo Instruments) and other suppliers. "Please feel free to contact me anytime if you have any questions or concerns about the product or its usage." (Ms. Aon)

High level of understanding of products in order to assemble Air Leak Testers and Leak Masters locally in Thailand

assemble Air Leak Testers and Leak Masters locally in Thailand

Ms. Sirinthip Nidphakdee (Purchase)

Ms. Sirinthip of the Purchasing Department assembles the “Air Leak Tester”, the company's flagship products, and the “Leak Master”. She says, "Equipment is imported from Japan with a state that most of it is completed, but the assembly of the rest is also important." Before delivery to the customer, the numerical values are checked again after finishing assembly to confirm the completeness of the product.

Cosmo Wave Technology has excellent staff members who are constantly improving their technical skills and knowledge. They will continue to evolve through development and improvement to provide the best products and services to our customers.

Main products
・ Air Leak Tester
・ Waveform analysis (abnormal sound inspection) system
・ Leak Master
・ Pressure and flow control equipment
・ Various industrial measuring devices and systems

■If you are interested in the products and services of Cosmo Wave, please inquire using the form below.

Inquiry Form

Please feel free to contact us from the form as below.

We accept by phone and email.

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