COSMOWAVE with how to handle and service availability under the coronavirus situation (COVID-19)

10/08/2020

SAMURAI ASIA Editorial Department

Since the beginning of the year 2020, the virus has spread to many countries including Thailand that are facing this situation as well. And for this reason, Thailand inevitably has to deal with the coronavirus, which includes a variety of businesses located in Thailand that have been affected by this .

COSMOWAVE TECHNOLOGY CO., LTD. is also one of the companies in Thailand that has been affected by this crisis as well. Today, we will talk with Mr. Winai Chaiket, who is the General Manager of COSMOWAVE TECHNOLOGY CO., LTD. and one of the wire-pullers of COSMOWAVE Thailand about how to handle this situation.

COSMOWAVE TECHNOLOGY

Mr. Winai Chaiket, General Manager

Confrontation and handling with the coronavirus situation (COVID-19) of COSMOWAVE TECHNOLOGY CO., LTD.

Over the past few months, we have been confronted with the coronavirus, or COVID-19, due to government restrictions including restricted entry-exit of many locations, so we cannot go out to serve the customers at their destination. For this reason, our company has hastened to find ways to reach customers and provide the best service possible under these unexpected situations, in which we have divided the service into two parts which are

1. Providing a demo machine or backup
For services in this section, because the company is not able to provide on-site service or provide service at customer’s destinations, when the customer needs to use the machine immediately, we provide demo preparation services and can deliver the machine to the customer company so that they have a machine that they can use.

2. Calibration
Due to the outbreak of the virus in the beginning, most of our customer companies still operated on various procedures. Therefore, the machines were still being used as usual. There were also cases where the machines of the customer company needed to be calibrated during the situation that did not allow us to enter and exit the facility normally, so we came up with a plan to deal with this kind of situation by notifying the customer company in the event that it is necessary to repair or calibrate the machine.

Feedback from customers regarding services and how to handle this critical situation

We have received good feedback from the customers regarding our plans that we made to handle the situation. It has shown that we are ready to provide services and take care of our customers even in unexpected situations like this. In most cases, customers will contact us regarding calibration due to the annual testing schedule. Therefore, it is necessary to conduct a test comparing the measuring equipment to meet the schedule. However, in the case where the machine is broken, we can change the machine for customers to use first and wait for the repair queue, which in this situation, we have approximately 50% backup machines compared to the needs of customers.

"When handling the coronavirus situation (COVID-19), which is something that had never been anticipated, the company had to find a plan to deal with it as quickly as possible and with the least impact even though something like this had never been planned for before. "
Mr. Winai Chaiket, General Manager

Handling with coronavirus situation (COVID-19), which is something that has never been anticipated, but when this happens, the company has to find a plan to deal with it as quickly as possible and with the least impact. We are concerned about the health of everyone, and want everyone to take good care of themselves.

For those who are interested in the products and services of COSMOWAVE TECHNOLOGY CO., LTD., We are now operating as usual. We still value and maintain the same cleanliness and safety measures as before. And regardless of the situation, we are always ready to provide service. For more information, please contact COSMOWAVE TECHNOLOGY CO., LTD or fill out the inquiry form below.

Inquiry Form

Please feel free to contact us from the form as below.

We accept by phone and email.

Name Required

Company Name

Phone number

Email Required

Message Required

KOA-SHA (THAILAND) (hereinafter referred to as the "Company" or "We"), in the variety of services provided by the Company (hereinafter referred to as the "Services"), established the following privacy policy (hereinafter referred to as the "Policy").

Definition of Personal Information: The term "Personal Information" as used in this Policy, means information about a living individual which can identify the specific individual, including name, date of birth, and other descriptions (including other information that can be easily matched to identify a specific individual).

Acquisition of Personal Information: We acquire personal information by legally fair means.

Use of Personal Information

The Company shall use personal information for the purpose of business as necessary within the scope of the following.

To deliver optimized information to the individual user of the Service.
To help improve the quality of the Service by statistical analysis.
In response to inquiry in regard to the Service.
To conduct questionnaires regarding the Service.
To send information regarding campaigns and new products by the Company.
Other purposes associated with the abovementioned purposes of use.

About cookies: The Company makes use of cookies on the Service website. In addition, cookies may be used in a portion of the advertising system. A cookie is a small amount of data regarding usage history that is sent to your browser from a website’s server and is stored on the user’s hard drive. If the user prefers the Company not to make use of cookies, the user can set their browser to reject cookies. However, if the cookies are rejected, there is a possibility that the use of the Service on the website will be affected.

Provision of Information to Third Parties

The Company will not provide personal information to any third party without obtaining prior consent by the individual concerned, except as required by applicable laws and regulations.

In addition, the Company may access personal information and disclose it to third parties in the following cases.

Under Prior Consent of the Individual User Concerned
When the disclosure of personal information is required by law or judicial court, judicial orders, decisions and instructions based on laws and regulations of government agencies.
When reasonable measures are necessary to defend the rights or property of the Company.
When the disclosure of personal information is necessary to protect the lives, bodies or property of the Company, user(s), or public, and it is difficult to obtain the individual’s consent at the time.
When cooperation is necessary with a national or local government organization, or a business operator entrusted by such an organization in executing affairs under laws and regulations, and in which obtaining the consent of the user(s) is likely to impede the execution of the affairs.
In statistical data in which the disclosure or provision does not identify the user’s identity.

Management of Personal Information

The Company will maintain the accuracy of personal information and manage it safely.
The Company will take appropriate security measures to prevent the loss, destruction, tampering or leakage of personal information.
The Company will take precautionary measures against the loss, destruction, tampering, and leakage of personal information through appropriate system maintenance of the operating system and education of employees.

Request for Notification, Disclosure, Correction, Suspension of Use of Personal Information

In the case the Company receives request from the individual user regarding the disclosure, correction, addition, deletion, suspension of use, or erasure of personal information, stoppage of use by a third party or notification of use, after confirmation that the requester is the individual user, the Company will respond without delay in accordance with the Personal Data Protection Act.

Note that in the case that the request does not meet the requirements stipulated by the Personal Data Protection Act, or the reason to reject such request is permitted by the Personal Data Protection Act or other laws and regulations, the request may not be fulfilled.

In addition, there is no payment required or fees associated with the request for disclosure by the individual user. However, the cost of communication from the individual user to the Company, transportation expenses, and expenses associated with the preparation of materials for the purposes of individual identification will be the responsibility of the individual user.

Revision of Privacy Policy: The Company will review the operational status of the handling of personal information and make efforts for continuous improvement, and may change the Policy as necessary. After such changes to the Policy, the Policy will be published on the Company’s website.