Comprehensively supporting our customers! Enshu Thailand service team

14/06/2018

HIROYUKI KATAGIRI

Senior Technical Mnager

Comprehensive support our customers! Enshu Thailand (ENSHU Thailand) handles everything from production to sales and after-sales services. We worked continuously from one service team to the next. We will introduce the heart and mind of our service team, Mr. Katagiri and Mr.Vichien, from ENSHU’s machining center.

ENSHU (Thailand)

(Left) Senior Technical Manager, Mr. Hiroyuki Katagiri
Born: 4 April 1967
In 1990, he joined Enshu Corporation, Japan. This year, he has been in service for 28 years altogether, 7 years of which have been in Thailand where he has become a highly important member of the company.
(Right) Service Manager, Mr. Vichien
Born: 18 September 1969
He joined ENSHU (Thailand) Co., Ltd. in 2008. He is one of the service team's senior members who has been working for the company for 10 years.

Total support from delivery to after-sales service! The Enshu service team

Mr. Katagiri: We have a service team consisting of a total of 10 staff, including 1 Japanese and 9 Thai, at Enshu Thailand (ENSHU (Thailand) Company Limited.). Our team handles manufacturing, sales and after-sales service. The main tasks of the service team are involved in repairing, remodelling, selling spare parts and after-sales service. The process involves everything from new delivery / installation of machining centers purchased from Enshu to setup of customer’s production.

Mr. Vichien: In addition, we are also handling test processing requested by customers and hosting NC training for those who have no experience with our machines.

Mr. Katagiri: As for my role, I respond to inquiries from the Japanese Enshu headquarter for part confirmation, as well as requests from customers, correspondence to the request from the headquarters, repair work and confirmation of work schedule.

Mr. Vichien: I mainly make the schedule for the daily trip work and confirm the progress of the trip work for each member. I also create the test processing program and perform the test process as well.

ENSHU (Thailand)

One important thing is mentioned during the discussion of the service team, for a fulfilling after-sales service, meeting with the customer is vital to our success.

Confidence in setting up the system! We respond at all times, even at night and during holidays.

Mr. Katagiri: As a Service Manager, Mr. Vichien receives the request for repair directly from customers. He, then, plans and adjusts the repair schedule according to the requests. Sometimes, we have to respond to those requests at night or during the holidays.

Mr. Vichien: With all matters relating to the vertical machining centers (EV 360 Te, EV 450 Te, WE 30 Ve) manufactured in Thailand, which are well-received, we will respond quickly to the supply of defective parts.
In addition, we will consistently respond not only to the main machine but also to the design of the processing jig to make sure of proper system setup, test processing and precision adjustment.

Mr. Katagiri: We are confident in our services and can exercise the great strength of ENSHU with our system properties. We will provide our services for your utmost satisfaction by all means necessary.

WE 30 Ve

"WE 30 Ve", Vertical machining center made in Thailand. Quick response to after-sales for local customers.

What aspect of your service is most appreciate by customers?

Mr. Katagiri: In order to provide satisfying service to our customers, we believe that there is a system of "cooperation" within the team members, including the company's headquarters in Japan and the local subsidiary of Enshu in each region, and also from our valued customers. We always try to build relationships that allow customers to trust and cooperate with us as well as with our company.
Besides, by bringing a new staff member to the mainstream members, we will continue to improve our abilities to handle all customer requests anywhere. We truly believe that our customer requests are our challenges that we must achieve. That’s the reason to us moving forward with our service technologies and skill. We strive to our utmost to provide the highest standard services.

From service team to customer

Mr. Vichien: In order to use any mechanical machine tools for a long period of time, daily check-up is the ultimate key factor. It is the greatest desire for all of us to have our machines working in perfect condition, which will greatly contribute to the improvement of customer’s productivity. I would recommend preventative maintenance for our customer to always achieve maximum performance of our machining center.

Mr. Katagiri: I imagine that our machining center is like my own children to the customer. So, if the customer takes good care of them, they will take good care of our customer by always performing the highest return. Enshu machining center will never disappoint you.

If there is a new delivery of our machining center, repair, sale of spare parts, questions orrequests, please do not hesitate to contact us. Our service team will respond politely and satisfactorily to your request. I am happily looking forward to your inquiries from the bottom of my heart.

Inquiry Form

Please feel free to contact us from the form as below.

We accept by phone and email.

Name Required

Company Name

Phone number

Email Required

Message Required

KOA-SHA (THAILAND) (hereinafter referred to as the "Company" or "We"), in the variety of services provided by the Company (hereinafter referred to as the "Services"), established the following privacy policy (hereinafter referred to as the "Policy").

Definition of Personal Information: The term "Personal Information" as used in this Policy, means information about a living individual which can identify the specific individual, including name, date of birth, and other descriptions (including other information that can be easily matched to identify a specific individual).

Acquisition of Personal Information: We acquire personal information by legally fair means.

Use of Personal Information

The Company shall use personal information for the purpose of business as necessary within the scope of the following.

To deliver optimized information to the individual user of the Service.
To help improve the quality of the Service by statistical analysis.
In response to inquiry in regard to the Service.
To conduct questionnaires regarding the Service.
To send information regarding campaigns and new products by the Company.
Other purposes associated with the abovementioned purposes of use.

About cookies: The Company makes use of cookies on the Service website. In addition, cookies may be used in a portion of the advertising system. A cookie is a small amount of data regarding usage history that is sent to your browser from a website’s server and is stored on the user’s hard drive. If the user prefers the Company not to make use of cookies, the user can set their browser to reject cookies. However, if the cookies are rejected, there is a possibility that the use of the Service on the website will be affected.

Provision of Information to Third Parties

The Company will not provide personal information to any third party without obtaining prior consent by the individual concerned, except as required by applicable laws and regulations.

In addition, the Company may access personal information and disclose it to third parties in the following cases.

Under Prior Consent of the Individual User Concerned
When the disclosure of personal information is required by law or judicial court, judicial orders, decisions and instructions based on laws and regulations of government agencies.
When reasonable measures are necessary to defend the rights or property of the Company.
When the disclosure of personal information is necessary to protect the lives, bodies or property of the Company, user(s), or public, and it is difficult to obtain the individual’s consent at the time.
When cooperation is necessary with a national or local government organization, or a business operator entrusted by such an organization in executing affairs under laws and regulations, and in which obtaining the consent of the user(s) is likely to impede the execution of the affairs.
In statistical data in which the disclosure or provision does not identify the user’s identity.

Management of Personal Information

The Company will maintain the accuracy of personal information and manage it safely.
The Company will take appropriate security measures to prevent the loss, destruction, tampering or leakage of personal information.
The Company will take precautionary measures against the loss, destruction, tampering, and leakage of personal information through appropriate system maintenance of the operating system and education of employees.

Request for Notification, Disclosure, Correction, Suspension of Use of Personal Information

In the case the Company receives request from the individual user regarding the disclosure, correction, addition, deletion, suspension of use, or erasure of personal information, stoppage of use by a third party or notification of use, after confirmation that the requester is the individual user, the Company will respond without delay in accordance with the Personal Data Protection Act.

Note that in the case that the request does not meet the requirements stipulated by the Personal Data Protection Act, or the reason to reject such request is permitted by the Personal Data Protection Act or other laws and regulations, the request may not be fulfilled.

In addition, there is no payment required or fees associated with the request for disclosure by the individual user. However, the cost of communication from the individual user to the Company, transportation expenses, and expenses associated with the preparation of materials for the purposes of individual identification will be the responsibility of the individual user.

Revision of Privacy Policy: The Company will review the operational status of the handling of personal information and make efforts for continuous improvement, and may change the Policy as necessary. After such changes to the Policy, the Policy will be published on the Company’s website.