Hoshizaki's strength lies not only in its product performance but also in the support provided by its service department, which undertakes maintenance and other after-sales services. In this article, we will introduce our service department, including its strengths.
▲ Hoshizaki (Thailand) engineer performing maintenance
Main Strengths of the Service Department
・Extensive parts inventory
Fully stocked with parts that are in high demand in case of emergencies
・Service / maintenance techniques
The service department is staffed with technicians specializing in refrigerators and ice machines, who perform inspections, parts replacement, and repairs at the customer's site.
・Product and technical training for distributors
Conduct regular training on product maintenance for distributors’ engineers
For maintenance by distributors, we provide support for necessary parts as well. We also have a stock of parts commonly used in Thailand, and if we do not have the parts in stock, we have established a system for immediate delivery from overseas factories (Japan, China, India, Europe, etc.).
Prompt response to preserve the freshness of foodstuffs in the event of trouble.
In addition to regular maintenance, our service department also provides emergency repair services. Many of our customers are restaurants and hotels that handle perishable foods, and if a refrigerator malfunctions, it will affect the quality of food and service.
If the repair cannot be completed immediately, we will take emergency measures to temporarily allow the machine to be used, and take permanent measures outside of the store's business hours.
▲ Example of a filter that has not been cleaned
We also provide customers with advice on proper usage and maintenance, since most breakdown problems are caused by inadequate daily maintenance. For example, cleaning filters on a regular basis can help prevent sudden problems.
Sharing knowledge and know-how among other countries to improve skills
Hoshizaki is headquartered in Japan and has been in business for 75 years. We have manufacturing and sales companies around the world, including China, South Korea, Taiwan, Southeast Asian countries, the United States, and European countries, and we hold monthly online training meetings in which service members from all over the world participate. In addition to sharing information on problems that have occurred and their solutions among other countries, we also share new technologies for refrigeration inspection systems, etc., in an effort to improve the skills of maintenance engineers.
Utilizing our repair and maintenance know-how from more than 75 years of experience, the inspection system is compiled into a checklist to enable engineers to quickly and accurately analyze the causes of defects. Further, Japanese engineers are stationed at Hoshizaki (Thailand) to provide training and repair advice to
Thai engineers. We also have a training program at a product manufacturing plant outside of Thailand. By actually inspecting the manufacturing site and understanding the manufacturing process and inspection contents in detail, trust and confidence in our products are generated.
▲ From the left, Mr. Kobayashi, Sales General Manager and Mr. Thanakrit, Service Manager
"Hoshizaki's ice machines and refrigerators are essential equipment for restaurants and hotels. If we can provide good after-sales service, it will lead to trust in our products, so we value flexible and prompt responses to our customers. We have a variety of channels, including SNS, so that our customers can contact us in a timely manner, and we are always ready to come to them for repairs," says Mr. Thanakrit.
