YA Sales & Services Company Limited (hereinafter referred to as YAS) is a retail manufacturer engaged in the import and sale of mobile phones, smartphones, and various IT devices. The company operates multiple warehouses within Thailand and also provides logistics and transportation services. Naturally, pallets are an essential tool for warehouse management. Prior to the implemetation of UPR's pallets, YAS was facing issues with damaged and deteriorating pallets, leading them to search for high-quality pallets that met their operational needs. This article introduces a case study on the implementation of UPR wooden pallet at YAS.
Previously, YAS frequently used second-hand pallets and those with poor durability, but these pallets often became damaged during transport or were no longer usable in the warehouse. They lacked the necessary durability, resulting in frequent damage and a short service life.
YAS also tried a pallet rental service from another manufacturer, but the price was too high, and they discontinued its use. They were searching for pallets that met their needs in terms of both quality and cost.
<YAS Pallet Selection Criteria>
✔ Preference for wooden pallets due to their strength and load-bearing capacity
✔ Availability of reliable after-sales service at a reasonable price
✔ Long-lasting durability of the pallets
Based on the criteria mentioned above, YAS was introduced to UPR by an acquaintance in the same industry while searching for suitable pallets. They decided to purchase UPR wooden pallets. One of UPR's strengths is the flexibility it offers customers, allowing them to choose between purchasing or renting pallets based on their specific needs.
Considering both cost and after-sales service, YAS has installed 400 UPR pallets in their new warehouse.
■ Quality Evaluation
The pallets are highly durable and exhibit excellent strength. A single investment in purchasing these pallets allows for long-term use. They can also be spray-painted for easy differentiation from other pallets, greatly simplifying warehouse operations.
■ Service Evaluation
The system that allows for quality verification with sample pallets before use in the warehouse offers significant peace of mind. Furthermore, the option for spray painting and the ability to request repairs in case of damage enhance convenience. The staff responds promptly, and any issues or inquiries during usage can be easily addressed by contacting the sales team via LINE, facilitating smooth communication.
"Our experience with used pallets and high-priced alternatives prompted us to seek high-quality pallets at a fair price.
UPR's pallets fulfill all our requirements. Their after-sales service includes repairs for damaged pallets when we bring them to the nearest UPR warehouse, and we are very satisfied with this service. Additionally, we were impressed by the training provided to our warehouse staff, who previously had no experience with pallets. In the future, we plan to expand the use of UPR pallets to our other warehouses," says Ms. Pridsadang of YAS.
[Interview Cooperation] YA SALES & SERVICES COMPANY LIMITED
Bangkok Head Office
Tel: +66(0)92-258-3433
■UPR Singapore Pte. Ltd.
馬場 Baba
Tel: +65-8029-1988
E-mail: kota.baba@upr-net.co.jp
■UPR Solution (Malaysia) Sdn. Bhd
工藤 Kudo
Tel: +60-3-5614-3219
Mobile: +60-12-907-8125
E-mail: yusuke.kudo@upr-net.co.jp
■UPR VIETNAM CO., LTD
Kobayashi
Tel: +84-28-6275-2201
Mobile: +84-866-200-251
E-mail: kiichiro.kobayashi@upr-net.co.jp